SPOA – Single Point of Access

The Single Point of Access (SPOA) for children and adults is coordinated by Franklin County Community Services. SPOA is designed to expand the county's existing community-based mental health system and to help make it a more cohesive coordinated system. The goal is to create a system that promotes recovery-oriented services, which are widely available, flexible, personally tailored and responsive to individual needs.

Adult SPOA (A-SPOA) serves individuals living with Seriously and Persistently Mentally Ill (SPMI), who are Franklin County residents and may have difficulty accessing housing or case management services.

Children’s SPOA (C-SPOA) provides families easy, streamlined access to the mental health service system regardless of their financial resources or insurance status.

While SPOA does not provide any direct services, it can help an individual (A-SPOA) or family (C-SPOA) access the complete continuum of mental health services. If you have questions about the referral process, please contact the SPOA coordinator at SPOA@franklincountyny.gov