It’s as easy as 1-2-3!

  • Take a Photo of a Document
  • Enter Identifying Information
  • Upload the Document
Now available for download on Google Play and the Apple App Store 
See the NYDocSubmit Informational Sheet listed below on this page for more information.   


Franklin County Department of Social Services has placed a Lock Box outside of the Malone office located at 184 Finney Boulevard, Malone, NY 12953.  We will also be putting one up at the office in Saranac Lake within the next week which is located at 3 Main Street, Saranac Lake, NY 12983.  Our Agency is hoping this will be beneficial for our community so that they have access to submit paperwork without having to worry about coming inside the agency. 

Please note, we are still open to the public and you may come in if you need to.

A lot of SNAP applications are being completed through e-file. Please be sure to answer all questions and download any information to verify your household information so that the Agency can process your applications more quickly.  If you are unable to download your information, you may also email it to


Effective 4/1/2020, the Franklin County Department of Social Services no longer has a waiver for our ABAWD recipients.  (An ABAWD is an able-bodied adult without dependents.)  As of 4/1/2020, individuals who do not meet the requirements established in the Informational Worksheet (LDSS-5072), will only be able to receive SNAP benefits for 3 months in a 36-month period.  The current running period is 1/1/2019-12/31/2021.  All SNAP households who fit under the ABAWD criteria have been sent the Informational Worksheet and are being set up for an assessment to allow our Agency to start getting them set up to be able to meet the requirements set forth, if they so wish to do so.

DSS Mission Statement

To promote the better well being, health, education, and safety of those we serve in a manner, which provides dignity while encouraging the greatest self-sufficiency in those same individuals.

DSS is Franklin County's largest department in both number of employees and budget size. DSS employs 135 staff and has an annual budget of $27 - $30 million dollars. DSS main offices are located at 184 Finney Boulevard in Malone.  Outreach offices are located in Saranac Lake and Tupper Lake.

As its mission statement states, DSS' purpose is to serve those in need of assistance and services.  Assistance and service programs provided by DSS are mandated by NYS and the Federal Government and are available to qualifying residents of Franklin County.
DSS is funded with NYS and Federal revenues, as well as, Franklin County tax dollars.  The previously mentioned budget of $27 - $30 million dollars is offset by NYS and Federal revenues which varies by program.  NYS and Federal revenues/reimbursements range from 25% to 100% depending on the program.

DSS is comprised of 4 divisions:  Financial Assistance, Children and Family Services, Child Support Services and Administration. Administration supports the staff of the other three divisions.  A brief description of each department and programs they administer appear in the Programs and/Services section of the website. The Directory Section of this website will provide phone numbers and mailing addresses for each DSS location.

It should be noted that DSS contracts certain mandated functions to other agencies with expertise to better provide services. For example, Domestic Violence Services and Employment Programs are contracted to other agencies.

If you have any questions or informaiton regarding technical assistance for individuals with disabilities, please visit the United States Department of Justice Civil Rights Division's website at   Thank you.